Buy a KMK ticket

Where to buy tickets that must be validated

  • at certain points of sale (e.g. shops, newsagents),
  • at Public Transport in Kraków Passenger Service Point at 1 Wielopole St. – from 50 pcs. or with a minimum value of 500 PLN,
  • from stationary KMK ticket machines: in the Kraków City Card system (KKM) or in the Małopolska Agglomeration Card system (MKA),
  • using mobile applications: mPay, iMKA, moBiLET, SkyCash, jakdojade or zbiletem.pl (70-minute combined tickets in: iMKA),
  • using partner applications: Alior Bank, BNP Paribas, Credit Agricole, Honey Payment, ING Bank Śląski, Millennium Bank, PeoPay (Bank Pekao SA), PKO BP, Revolut Ltd, Santander Bank, Velo Bank S.A., 
  • 70-minute combined tickets: at ticket machines on KMŁ trains and at KMŁ staff (only for departure on the day of purchase),
  • from ticket machines located in the vehicles, in accordance with the form of payment marked on the pictogram above the vehicle door:

Invoice for tickets

  • at Public Transport in Kraków Passenger Service Point – the invoice is available from the seller during the finalisation of the sale process,
  • via e-mail – at [email protected] – if the ticket was purchased using the electronic passenger account, at the point or in the KK and KKM mobile application,
  • via e-mail – at [email protected] – if the ticket was purchased from a stationary KKM ticket machine or from a ticket machine located in a vehicle,
  • via e-mail – at [email protected] – if the purchase was made within Malopolska Agglomeration Card system (MKA machines, MKA application),
  • via e-mail – at [email protected] – if the ticket was purchased from an EMV ticket machine,
  • via email – at the Operators of the respective applications (mPay, moBiLET, SkyCash, jakdojade or zbiletem.pl) for tickets purchased in mobile applications,
  • via email – at the Operators of the respective partner applications (Santander Bank, Millennium Bank, BNP Paribas, PKO BP, Alior Bank, PeoPay (Bank Pekao SA), ING Bank Śląski, Velo Bank S.A., Honey Payment, Revolut Ltd., Honey Payment) for tickets purchased in mobile applications,

Important information about mobile applications
Registration and top-up of the account in mobile application systems should take place before entering the vehicle. The time of purchasing a ticket depends on the range and speed of operation of the mobile phone network. The Public Transport Authority in Kraków is not responsible for any resulting delays or inability to purchase a ticket. A passenger using a mobile ticket is obliged to purchase such a ticket immediately after entering the vehicle. The short term ticket is validated at the time of purchase. In order to purchase a ticket for validation in the application it is necessary to enter the number of the vehicle (by entering 2 letters and 3 numbers or by scanning the QR code) which can be found inside the vehicle. At the moment of starting a ticket inspection in a vehicle, the sale of mobile tickets for the inspected vehicle should be blocked. An attempt to purchase a short term ticket when the sale of mobile tickets is blocked to the number of another vehicle is tantamount to an attempt to purchase a ticket and validate it after the request to present the ticket, and therefore such a ticket will be considered invalid.

Where to buy Metropolitan Tickets and Resident Tickets

A season ticket or a free ride ticket can only be stored on one carrier at a time.


Where to buy welfare tickets and tickets for unemployed


Ticket refunds

A season ticket purchased for a period of 1, 2 or 3 months or a Semi-Annual ticket may be canceled with a refund for the unused time of the ticket, provided that the cancellation is made no later than the 16th day before the expiration of the ticket.

An Annual Student Season Ticket may be cancelled with a refund for the unused period of validity, provided that the cancellation takes place no later than the last day of the sixth month before the expiry date of the ticket.

Refund of the ticket must be made at the Operator where the ticket was purchased.

Valid and unvalidated tickets for validation may be returned if proof of entitlement to free or reduced-fare travel is provided.