KMK ticket inspection - ZTP Kraków

KMK ticket inspection

Entity responsible for ticket inspection

From July 1, 2023, the Public Transport Authority in Kraków organizes its own ticket inspection on Public Transport in Kraków vehicles. Persons who have an official ticket inspector’s ID in accordance with the below illustration are authorized to carry out checks on transport documents on KMK vehicles:

Performing a ticket inspection

On Public Transport in Kraków, tickets are checked around the clock, on all days of the week, by inspectors carrying out official duties, both in official clothes and plain clothes. The detailed rules and conditions of ticket control on Kraków Public Transport are set out in the Ticket Control Regulations, adopted by ordinance of the Director of the Public Transport Authority in Kraków. A passenger who does not have a valid ticket or a document entitling them to free travel is obliged to validate their ticket immediately upon entering the vehicle.

It should be remembered that mobile vending machines located in KMK vehicles constitute a complementary sales channel. A failure of the ticket machine in a given vehicle does not entitle you to free travel with KMK means of transport. In such a situation, the inspectors are obliged to impose additional fees on passengers traveling without a valid ticket.

The main task of an inspector is to check whether passengers on the vehicle have valid tickets and/or valid documents entitling them to a free or reduced fare. In the event of a passenger not having a valid ticket or missing a valid document confirming the entitlement to discounted or free travel, or in the event of a breach of the current order regulations concerning the Public Transport in Kraków due to the transport of animals and goods, or unjustified stopping or causing a change in the route of the vehicle, the inspector is entitled to:

• collect an additional fee and the appropriate amount for transport,
• issue a request for payment in the event of refusal or inability to pay the payment on the spot. The inspector, in order to establish the identity of the passenger, has the right to demand the presentation of a document confirming the identity of the passenger. The issued request for payment of the additional fee, together with the transport fee, is handed to the passenger upon confirmation – legible signature.

Examples of forms available to the inspector:

A receipt for an additional fee or a request for payment issued on public transport authorizes the passenger to continue the journey only on the vehicle where it was imposed.

Presentation of a ticket or a document confirming entitlement after the inspection

Each passenger who is the owner of a valid personal ticket or season ticket, or is the holder of a valid document entitling the holder to concessionary or free travel, as they did not have with them at the time of the inspection, may present such a document within 7 days from the date of issuing the request for payment in order to receive a refund of the additional fee paid or cancellation of the payment request received.

Such presentation may be made:

• in person or by mail at the following address: Public Transport in Kraków Passenger Service Point, Os. Centrum D 7 (entrance 2), 31-933 Kraków, from Monday to Friday from 11.00 a.m. to 6.00 p.m., +48 453 039 913. The date of the postmark cannot be later than 7 days from the inspection – in the case of presenting a document entitling the holder to free or discounted travel after the inspection, please remember to present the document in person or in a copy certified to be true to the original by the issuer or a notary public,

• electronically at the address: reklamacje.bilety@ztp.krakow.pl – it is permitted to send a scan of a quality that allows for the identification of the card number and the customer/registration number, in the case of presenting a KKM card or season ticket written on the ID card.

The condition for cancellation of the additional fee is payment of a handling fee of 16.00 PLN to the account provided below or directly at the cash desk (also within 7 days of imposing the additional fee). In the case of an additional fee paid with the ticket inspector, the refund is made after deduction of the aforementioned fee.

Complaints, requests

Any passenger who does not agree with the inspector’s decision to impose an additional fee may, in accordance with Ticket Control Regulations within 3 months from the date of receipt of the request for payment, submit a complaint:

• by e-mail to the following e-mail address: reklamacje.bilety@ztp.krakow.pl,
• in writing to the KMK Passenger Service Point at Os. Centrum D 7 (entrance 2), 31-933 Kraków, from Monday to Friday from 11.00 a.m. to 6.00 p.m.,
• in person at the registered office of KMK Passenger Service Point (address above).

Filing a complaint or appeal does not exempt the individual from paying the additional fee and does not suspend the 7-day period entitling the individual to a reduced payment of the additional fee. A response to the complaint will be given immediately, no later than within 30 days from the date of receipt of the complaint.

Fees

In the event of the no valid ticket or entitlement to free or discounted travel, the ticket inspector requires the passenger to pay an extra fee as well as the regular fare.

Amounts of extra fees:

Payment can be made:

• at the registered office of KMK Passenger Service Point, Os. Centrum D 7 (entrance 2), 31-933 Kraków, from Monday to Friday from 11.00 a.m. to 6.00 p.m.,
• electronically to the account number: PL 14 1020 2892 0000 5102 0869 8823 (Bank PKO Bank Polski S.A.) – the title of the payment should be the number of the call for payment.

The payment deadline is 14 days, after this deadline, statutory interest will be added to the principal amount.

Debt collection

Any passenger who fails to pay the fee or does not resolve the matter on time may expect to receive a request for payment, sent by the debt collection department. If there is no response to the letters summoning the payment of receivables, after 3 months from the issuance of the request for payment, the debt collection department will file a claim with the court to issue an order for payment in the writ proceedings, which will increase the amount due by the costs of court proceedings and the costs of legal representation. In the event of no reaction to the order for payment, an application will be sent to the bailiff to initiate the enforcement of the debt awarded by the court, which will increase the costs of the debt by the costs of the bailiff’s enforcement. In connection with the debt collection activities carried out, the passenger may be entered in the National Register of Debtors.