Ticket inspection

We would like to inform you that, as of 1 February 2016, the entity authorised to inspect tickets on Kraków Public Transport is: Zakłady Wielobranżowe “Renoma” Sp. z o.o. with a branch in Kraków at 2A Wileńska St., 31-413 Kraków, phone number: 12 306 77 11, e-mail address: kontakt.krakow@zwrenoma.pl.

Persons who have an official ticket inspector’s ID in accordance with the below illustration are authorized to carry out checks on transport documents in KMK vehicles:

Wzór identyfikatora kontrolera biletów

*Please be advised that before February 1, 2016, the transport documents were inspected by Miejskie Przedsiębiorstwo Komunikacyjne S.A., 13 św. Wawrzyńca St., 31-060 Kraków, room 206 (phone number: 12 254 13 12). Complaints and claims regarding requests for payment issued before February 1, 2016 should be submitted to MPK S.A.

Performing a ticket inspection

On Public Transport in Kraków, tickets are checked around the clock, on all days of the week, by inspectors carrying out official duties, both in official clothes and plain clothes. The detailed rules and conditions of ticket control on Kraków Public Transport are set out in the Ticket Control Regulations, adopted by ordinance of the Director of the Public Transport Authority in Kraków. A passenger who does not have a valid ticket or a document entitling him to free travel is obliged to validate his ticket immediately upon entering the vehicle.

It should be remembered that mobile vending machines located in KMK vehicles constitute a complementary sales channel. A failure of the ticket machine in a given vehicle does not entitle you to free travel with KMK funds. In such a situation, the inspectors are obliged to impose additional fees on passengers traveling without a valid ticket.

The main task of the inspector is to check whether passengers in the vehicle have valid tickets and/or valid documents entitling them to a free or reduced fare. In the event of a passenger not having a valid ticket or missing a valid document confirming the entitlement to discounted or free travel, or in the event of a breach of the current order regulations concerning the Public Transport in Kraków due to the transport of animals and goods, or unjustified stopping or causing a change in the route of the vehicle, the inspector is entitled to:

  • collect an additional fee and the appropriate amount for transport,
  • issue a request for payment in the event of refusal or inability to pay the payment on the spot. The controller, in order to establish the identity of the passenger, has the right to demand the presentation of a document confirming the identity of the passenger. The issued request for payment of the additional fee, together with the transport fee, is handed to the passenger upon written, legible confirmation.

Examples of forms available to the controller:

A receipt for an additional fee or a request for payment issued on public transport authorizes the passenger to continue the journey only on the vehicle where it was imposed.

 

Presentation of a ticket or a document confirming entitlement after the inspection

Each passenger who is the owner of a valid personal ticket or season ticket, or is the holder of a valid document entitling the holder to concessionary or free travel, which he did not have with him at the time of the inspection, may present such a document within 7 days from the date of issuing the request for payment in order to receive a refund of the additional fee paid or cancellation of the payment request received.

Such presentation may be made:

  • in person or by mail at the following address: Z.W. “Renoma” at 2A Wileńska St. in Kraków. The date of the postmark cannot be later than 7 days from the inspection – in the case of presenting a document entitling the holder to free or discounted travel after the inspection, please remember to present the document in person or in a copy certified to be true to the original by the issuer or a notary public,
  • electronically at the address: reklamacje.krakow@zwrenoma.pl – it is permitted to send a scan of a quality that allows for the identification of the card number and the customer/registration number, in the case of presenting a KKM card or season ticket written on the ID card.

The condition for the return of the additional fee charged or the cancellation of the request for payment, in each of the above cases, is the payment of a handling fee of 16.00 PLN to the account provided below or directly at the cash desk (also within 7 days from the imposition of the additional fee).

 

Complaints, requests, grievances

Any passenger who does not agree with the inspector’s decision to impose an additional fee may, in accordance with Regulation No. 27/2020 of the Director of Public Transport Authority in Kraków of July 6, 2020, within 3 months from the date of receipt of the request for payment, submit a complaint:

  • by e-mail to the following e-mail address: reklamacje.krakow@zwrenoma.pl,
  • in writing to Z.W. “Renoma” Sp. z o.o. at 2A Wileńska St. in Kraków,
  • in person at the registered office of Z.W. “Renoma” (address above).

It is stipulated that a complaint regarding a request for payment, settled with the inspector and without the passenger’s personal data, will not be considered.

Filing a complaint or appeal does not exempt the individual from paying the additional fee and does not suspend the 7-day period entitling the individual to a reduced payment of the additional fee. A response to the complaint will be given immediately, no later than within 30 days from the date of receipt of the complaint.

 

Payments

In the event of the absence of a valid ticket or entitlement to free or discounted travel, the ticket inspector requires the passenger to pay an extra charge as well as the regular fare.

Amount of extra charges:

Fee type

Additional fee [PLN]

extra charge for a passenger without a valid ticket/carriage document or a document confirming the right to free travel

240,00*

* In the event that the extra charge is paid within 7 days from the date of issuing the summons for payment (with the ticket inspector or in the manner specified on the summons), its amount is reduced by 50% but please note that the fare equivalent to a 1-passenger/60-minute ticket cannot be reduced

extra charge for a passenger without a valid document confirming entitlement to a discounted journey

160,00*

* In the event that the extra charge is paid within 7 days from the date of issuing the summons for payment (with the ticket inspector or in the manner specified on the summons), its amount is reduced by 30% but please note that the fare equivalent to a 1-passenger/60-minute ticket cannot be reduced

extra charge for infringement of regulations on the carriage of goods and animals

160,00*

* In the event that the extra charge is paid within 7 days from the date of issuing the summons for payment (with the ticket inspector or in the manner specified on the summons), its amount is reduced by 30% but please note that the fare equivalent to a 1-passenger/60-minute ticket cannot be reduced

extra charge for causing a transport vehicle to stop or re-route without a valid reason

520,00

a handling fee for actions related to collecting the extra charge or issuing a call for payment in cases of their remission, as specified in Appendix No. 3 to the Resolution § 12.4

16,00

Payment can be made:

  • at the registered office of Z.W. “Renoma” Sp. z o.o. 2A Wileńska St., 31-413 Kraków, Mondays, Tuesdays, Thursdays and Fridays between 8.00 a.m. and 4.00 p.m. and Wednesdays between 10.00 a.m. and 6.00 p.m.,
  • electronically to the account number: PL 65 1090 1098 0000 0001 3176 8346 (Santander Bank Polska S.A.) – the title of the payment should be the number of the call for payment.

The payment deadline is 14 days, after this deadline, statutory interest will be added to the principal amount. Any passenger who fails to pay the fee or does not resolve the matter on time may expect to receive a request for payment, sent by the debt collection department. If there is no response to the letters summoning the payment of receivables, after 3 months from the issuance of the request for payment, the debt collection department will file a claim with the court to issue an order for payment in the writ proceedings, which will increase the amount due by the costs of court proceedings and the costs of legal representation. In the event of no reaction to the order for payment, an application will be sent to the bailiff to initiate the enforcement of the debt awarded by the court, which will increase the costs of the debt by the costs of the bailiff’s enforcement. In connection with the debt collection activities carried out, the passenger may be entered in the National Register of Debtors.