Declaration of availability


The content of the declaration of availability

The Public Transport Authority in Kraków undertakes to ensure the accessibility of the website in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities. The Accessibility Statement applies to the website

Date of website publication: 2021-08-26
Date of last significant modification of the website: 2021-08-26

Status in terms of compliance with the law
The website is only partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to the incompatibilities or exemptions listed below:

  • some of the files published on the website are scans of documents published in .pdf format, which have not been subjected to the optical text recognition (OCR) process,
  • some of the attachments may not have a text layer (scan),
  • some of the published photos have no alternative description, they are for illustrative purposes only,
  • the hierarchy of headings may not be maintained in some documents,
  • some films do not have subtitles.

 Reasons for inaccessibility:

  • the files were created before the entry into force of the Digital Accessibility Act,
  • where possible, previously published files will be incrementally subjected to the OCR process, and new files published in formats containing content with a correctly marked logical structure,
  • maps are exempt from accessibility obligations.

Date of the Declaration and method of assessing digital accessibility
This declaration was made on: 2021-08-26.
Declaration was recently reviewed and updated on: 2021-08-26.
The declaration was made on the basis of a self-assessment carried out by a public body.

Keyboard shortcuts 
The website of the Public Transport Authority in Kraków has the following facilities:

  • you may use the standard keyboard shortcuts on the website,
  • you can change the contrast and font size on the page,
  • you can enable the page reading function on the website.

Feedback and contact details

Please contact us if you have any problems accessing the website. The person responsible is Mr Bogdan Dąsal, e-mail address, contact number 12 616 50 07 or 504 188 394. It is also possible to contact ZTP directly via Requests for non-accessible information and complaints about lack of accessibility can be made through the same channels.

Information on the procedure
Everyone has the right to request the digital accessibility of a website, a mobile application or a certain element thereof. You may also request access to information in alternative forms, such as reading a digitally inaccessible document, describing the content of a film without audio description, etc. The request should include the identity of the person making the request, an indication of which website or mobile application is being requested and how they may be contacted. If the requesting person indicates a need to receive the information in an alternative form, he or she should also specify the form of that information. The public entity should comply with the request immediately and no later than within 7 days. If it is not possible to comply within this time limit, the public body shall inform you without delay when it will be possible to comply with the request, which shall not be more than 2 months. If access cannot be ensured, the public body may propose an alternative means of accessing the information. Where an entity refuses to comply with a request to provide accessibility or alternative access to information, a complaint may be lodged against such action. Once all possibilities have been exhausted, a complaint can also be sent to the Ombudsman.


Information on building and communications accessibility

The Public Transport Authority in Kraków is located in an historic, multi-storey building at 1 Wielopole St., 31-072 Kraków. There are two entrances to the building – the front (main) entrance from the Poczta Główna tram stop and the side entrance from Starowiślna St. intended for customers served at the Passenger Service Point. Both entrances are not adapted for people with disabilities to access on their own, due to the necessity to climb steps and the lack of automatic doors. In the hall, there is a notice board with information about the location of the unit on individual floors of the building. Offices are located on the 1st, 2nd and 5th floors. The security cabin is located on the ground floor of the building, to the left of the main entrance.

The Public Transport Authority in Kraków has a portable ramp for people with reduced mobility, which allows people with reduced mobility to enter the building. In order to use the ramp, signal your intention to enter the building by ringing the bell on the right side of the main entrance to the building. Upon receiving the signal, an employee of the ZTP, in person or with the help of another trained employee, will go to the entrance to unfold the ramp and direct the client to the dedicated information desk located on the ground floor of the building.

The property is not fully adapted to the needs of people with special needs. There are two passenger lifts in the building, not adapted for people with disabilities. Toilets also are not suitable for people with special needs. However, the communication routes in the building are wide enough for people with reduced mobility to move freely.  Entrance doors to rooms and toilets as well as external and internal keypads for operating the passenger lifts are marked with the Braille alphabet. At Wielopole St., near the main entrance to the building, there are three parking spaces for disabled people. You can enter the premises of ZTP with an assistance dog and a guide dog. The building is equipped with a portable induction loop that can be used at all service stations.

Any person experiencing difficulties in communicating, in accordance with the Act on Sign Language and Other Means of Communication (consolidated text, Journal of Laws of 2017, item 1824), can handle cases at ZTP with the help of:

  • carer person,
  • means of supporting communication, i.e. e-mail address and website,
  • PJM, SJM or SKOGN sign language interpreter.

Applications requiring the services of a PJM, SJM or SKOGN sign language interpreter should be made by a person  registered as experiencing permanent or periodic communication difficulties, at least 3 working days before the event, by submitting an appropriate application. The application should be sent by e-mail to:, submitted to Kraków City Hall headquarters or sent by letter to the following address:

Urząd Miasta Krakowa
Wydział Polityki Społecznej i Zdrowia
Referat ds. Problematyki Osób z Niepełnosprawnościami
ul. Dekerta 24, 30-703 Kraków, pok. 13.

More information on the provision of interpretation services can be found on the website.