Privacy policy

Privacy and Cookies Policy
Public Transport Authority in Kraków attaches particular importance to respecting the privacy of Users visiting our website and using the contact channels. Identification data is not associated with specific persons browsing the website of Public Transport Authority in Kraków, with the exception of data provided by Users in contact forms.

Almost every website uses Cookie technology (so-called “Cookies”). Cookies are IT data, in particular text files, which are stored in the Service User’s device and are intended for use on the Service’s websites. Cookies usually contain the name of the website they come from, the time they are stored on the terminal device and a unique number.

What Cookies do we use?
The website uses the following Cookies:

  • session files – temporary files stored in the User’s end device until logging out, leaving the website and applications or switching off the software (web browser);
  • permanent – stored in the User’s terminal equipment for the time specified in the parameters of Cookies or until they are deleted by the User.

In addition, we use Cookies within the Service:

  • necessary for the operation of the service and the application – enabling the use of our services, e.g. authentication Cookies used for services that require authentication;
  • security Cookies, such as those used to detect authentication abuses;
  • performance – enabling the collection of information about how websites and applications are used;
  • functional – making it possible to “remember” the User’s selected settings and personalize the User’s interface, e.g. with regard to the chosen language or region of origin of the User, font size, appearance of the website and applications, etc.;

External Cookies
The Website uses functions provided by third parties, which involves the use of cookies from third parties. The use of such Cookies is described below.

Google Analytics
In order to analyse and improve the functioning of the website, the website uses the services and advertising functions offered by Google Analytics provided by Google Inc. Google Analytics processes the received data in an aggregate and anonymised manner, so that it is not possible to identify the individual person whose data were collected. Google Analytics uses cookies to analyse how the User uses the Website and creates aggregate statistics/visitor reports. In addition, thanks to the advertising function of Google Analytics, the Service can:

  • use remarketing with Google Analytics;
  • prepare reports on impressions in the Google advertising network;
  • prepare demographic and interest data reports in Google Analytics;
  • use integrated services that require Google Analytics to collect data for advertising purposes, including the use of ad identifiers and Cookies

You may change your Google advertising settings at any time, including turning off ad personalization, which allows Google to use information about your Google account activity, information stored in Google services (such as search and YouTube) and browsing data from Google partner sites and applications. You can change your advertising settings at this internet address. If you do not want Google Analytics to collect data about your activity on the Website, you can use a browser add-on to block Google Analytics. To do this, download and install the free plug-in available at this internet address. In this case, Google Analytics will not collect data about visits to the Website and you will still have access to the Website. Detailed information on how Google Analytics collects and processes data is available at this internet address, while Google Inc.’s full privacy policy is available at this internet address.

Blocking Cookies
In many cases, the web browsing software (web browser) allows the storage of Cookies on the User’s terminal equipment by default. Users of the Website may change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of Cookies in the settings of the Internet browser or inform on their each time placement in the device of the Service User. Detailed information on the possibility and methods of using Cookies is available in the software (browser) settings and in the help files available in the browser menu. The Website Operator hereby states that restrictions on the use of Cookies may affect some of the functionalities available on the website.